Change Owner

This page explains the Change Owner feature in the GoAdmio Admin Panel. It reassigns a hosting account from one owner to another — typically from the root admin to a reseller, from one reseller to another, or from a reseller back to root.

Location: Admin Panel → Resellers → Change Owner

Overview

Every hosting account in GoAdmio has an owner — the user that manages it. The owner is usually one of:

• root — the server administrator (direct customer of the host)
• A reseller — a user with permission to create and manage accounts under their own brand

• A direct customer becomes a reseller and should own their own accounts
• An account is being transferred from one reseller to another
• A reseller's account is being moved back to root (e.g., reseller closed their business)
• You are reorganizing accounts across resellers for billing or management reasons

What "Owner" Means

The owner controls:

• Which panel the account appears under (reseller's account list vs. root's list)
• Who can create, modify, suspend, or terminate the account
• Which packages the account can use (reseller packages are typically separate from root packages)
• Which nameservers the account's DNS zones use (if the reseller has custom nameservers)
• Whose branding appears on the account's User Panel (if resellers use custom themes)

Prerequisites

Before changing the owner of an account:

1. The new owner exists — root or an existing reseller. See Create Reseller Account.
2. The new owner has a package compatible with the account's current resources. If the account is on a root package, the reseller must have an equivalent package, or the account must be moved to a reseller package first.
3. The account is not currently being modified or suspended by another process.
4. You have a backup of the account, especially if billing or DNS configuration changes with the owner. See Backup Wizard.
5. The customer and the receiving reseller have been notified.

How to Change an Account's Owner

1. Log in to the GoAdmio Admin Panel.
2. Navigate to Resellers → Change Owner.
3. Select the account you want to reassign (search by domain or username).
4. Choose the new owner from the dropdown (root or a reseller).
5. If required, select a package available to the new owner.
6. Review the summary.
7. Confirm.

What Changes

| Item | Changes? | Notes |
|---|---|---|
| Account owner | ✅ Yes | Replaced with the new owner |
| Visibility in panels | ✅ Yes | The account appears in the new owner's panel |
| Package availability | ⚠️ Depends | The new owner's packages may differ; select one if needed |
| Nameservers | ⚠️ Depends | If the new owner has custom nameservers, DNS may be updated |
| Primary domain | ❌ No | Unchanged |
| Username | ❌ No | Unchanged — see Username Modification |
| Files / databases / email | ❌ No | Unchanged |
| SSL certificates | ❌ No | Unchanged |
| Billing | ⚠️ External | Billing is not managed by GoAdmio; update your billing system separately |

> Warning: If the new owner uses different nameservers than the old owner, GoAdmio may update the account's DNS zones to use the new nameservers. Confirm the DNS outcome after the change and verify with DNS Manager and Track DNS.

After Changing the Owner

| Task | Why |
|---|---|
| Verify the new owner sees the account | Log in as the new owner and confirm the account is listed |
| Confirm the old owner no longer sees it | Log in as the old owner and confirm the account is gone |
| Verify DNS if nameservers changed | Use DNS Manager and Track DNS |
| Confirm the package is correct | The new owner's package limits should match the intended plan |
| Verify the website and email | Test end-to-end; DNS or package changes may affect delivery |
| Update the customer's control panel URL | If the new owner uses a custom panel URL or branding |
| Update billing and CRM | GoAdmio does not manage billing; update your systems separately |
| Notify the customer | Inform them of the new ownership and any change to their panel access |

Related Pages

• Create Reseller Account — create the reseller to whom you will assign accounts
• List Accounts — see all accounts and their current owner
• Web Hosting Customers — view accounts grouped by customer/owner
• Add/Modify Packages — create packages available to the new owner
• Modify Account — change the account's package or limits
• DNS Manager — verify DNS after a nameserver change
• Create Reseller Account — reseller privileges and nameservers
• Notification Settings — alerts for ownership changes

Troubleshooting

| Problem | Likely cause | Solution |
|---|---|---|
| "Package not available" | The new owner does not have a matching package | Create a package for the new owner, or move the account to an available one |
| Account disappears from the old owner's panel but not visible to new owner | Panel cache or login issue | Log out and back in as the new owner; refresh the list |
| DNS stops resolving after ownership change | New owner uses different nameservers | Verify nameservers in DNS Manager; update the registrar if needed |
| Website or email breaks after the change | Package limits or DNS change | Check the package and DNS; run Fix Permissions if needed |
| New owner cannot manage the account | Reseller privileges insufficient | Check reseller privileges in Create Reseller Account or reseller settings |
| Customer cannot log in to User Panel | Panel URL or branding changed with the new owner | Provide the new login URL |
| Billing not updated | Billing is external to GoAdmio | Update your billing system manually |
| Change fails silently | Account is currently locked or suspended by another process | Wait, then retry; check Service Status |