GoAdmio
GoAdmio Documentation

Suspend Account

From the GoAdmio knowledge base.

Suspend Account

This page explains the Suspend Account screen in the GoAdmio Admin Panel. Suspending an account temporarily disables its websites, email, FTP, and panel access without deleting any data.

Location: Admin Panel → Accounts & Plans → Suspend Account


Overview

Suspension is a reversible action. When an account is suspended:

  • Its websites stop serving content (visitors typically see a suspension page)
  • Its email accounts stop accepting and delivering mail
  • Its FTP and shell access are blocked
  • Its user panel login is disabled
  • Its files, databases, and email remain intact on disk
Suspension is commonly used for non-payment, abuse reports, resource overuse, or security incidents. To permanently remove an account, use Terminate Accounts instead.

> Note: Suspension is not the same as termination. Suspended accounts can be restored instantly by unsuspending them. Terminated accounts require a restore from backup.


How to Suspend an Account

  1. Log in to the GoAdmio Admin Panel.
  2. Navigate to Accounts & Plans → Suspend Account.
  3. Select the account you want to suspend (search by domain or username).
  4. Enter a reason (optional but recommended — it appears to the account owner on the suspension page).
  5. Choose whether to notify the account owner by email.
  6. Confirm the suspension.
The account is suspended immediately. Websites stop serving, and email delivery is halted.

How to Unsuspend an Account

  1. Navigate to Accounts & Plans → Suspend Account.
  2. Locate the suspended account (suspended accounts are usually flagged in the list).
  3. Select Unsuspend (or Activate).
  4. Confirm.
The account's services resume immediately. Existing files, databases, and email are unaffected by the suspend/unsuspend cycle.

What Happens to Services

| Service | During suspension |
|---|---|
| Websites (HTTP/HTTPS) | Stop serving; typically display a suspension notice or return an error |
| Email (SMTP/IMAP/POP3) | Delivery halted; mail clients cannot connect |
| FTP | Connections refused |
| SSH / Shell | Access denied |
| User Panel | Login disabled |
| Cron jobs | Typically paused |
| Databases | Not dropped; typically remain accessible only to admin tools |

> Note: The exact behavior depends on the suspension method used. Some configurations allow the account owner to log in to the user panel to see the suspension reason and pay outstanding invoices, while others block all access.


Notification Options

When suspending, you can:

  • Send an email to the account owner explaining the suspension and reason
  • Include payment instructions (if suspension is for non-payment)
  • Attach a support contact for disputes or questions
The reason text is typically shown on the suspension page visitors see when they load the account's website.

> Tip: A clear, professional suspension message reduces support tickets and helps the customer resolve the underlying issue quickly.


Via CLI

GoAdmio provides command-line tools for account lifecycle management. The exact command depends on your version; see Command Reference for the current syntax.

Account suspension is typically performed through the Admin Panel. For scripted workflows, consult the API documentation at GoAdmio API.


Related Pages

Troubleshooting

| Problem | Likely cause | Solution |
|---|---|---|
| Website still loads after suspension | Cached content at CDN or browser | Purge CDN cache; test in a private window |
| Email still delivering after suspension | Mail queue not flushed, or suspension did not stop the MTA for that domain | Check the mail queue via Email Accounts; verify the domain is marked suspended |
| Cannot unsuspend an account | Account was terminated, not suspended | Use Recover Terminated Accounts |
| Suspension reason not shown to visitors | Theme or suspension page not configured | Configure the suspension page in the panel or theme |
| Cron jobs still running after suspension | Cron not included in the suspension action | Manually disable the account's cron jobs; see Cron Jobs |
| Account owner did not receive notification | Contact email invalid or filtered | Update the contact email in Modify Account and resend |


Last updated: 2026-11-08

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