GoAdmio
GoAdmio Documentation

Contact Information

From the GoAdmio knowledge base.

Contact Information

This page explains the Contact Information screen in GoAdmio. It stores the name, mobile number, email address, and country associated with a hosting account or website — used for notifications, support, and account identification.

Location: Admin Panel → Domains → Contact Information
Location (User Panel): Domains → Contact Information


Overview

The Contact Information page holds the contact details for a hosting account. These details are used by GoAdmio and by the server to:

  • Send account notifications (password resets, quota warnings, suspension notices)
  • Identify the account owner for support and billing
  • Satisfy registrar and legal requirements for domain contact data
  • Provide a point of contact for abuse or security reports
> Note: This is the account's contact details, not the server administrator's details. For server-level administrator contact (email, mobile, cron email), see Basic GoAdmio Setup.

What the Page Shows

| Field | Description | Example |
|---|---|---|
| Name | The contact person's full name or the business name | Ahmed Hassan |
| Mobile | Mobile phone number in international format | +20100000000 |
| Email | Primary contact email address | owner@example.com |
| Country | The contact's country (used for localization and compliance) | Egypt |

> Tip: Keep the email address current — GoAdmio sends account notifications here. A stale address means the account owner misses critical alerts.


How to Update Contact Information

  1. Log in to the GoAdmio Admin Panel (or User Panel).
  2. Navigate to Domains → Contact Information.
  3. Update the fields:
- Name - Mobile - Email - Country
  1. Click Save.
Changes take effect immediately. Notifications sent after the update will go to the new address and number.

Fields Explained

Name

The full name of the account owner or the business name. This appears in account notifications and may be shown to support staff when reviewing the account.

> Tip: For business accounts, use the business name. For personal accounts, use the person's name.

Mobile

The mobile number for the account owner, in international format (e.g., +20100000000).

> Note: The mobile number may be used for SMS alerts if an SMS gateway is configured. See Notification Settings for the server-level administrator mobile, which is separate.

Email

The primary contact email for the account.

> Warning: This is the address that receives account-level notifications. If it becomes invalid, the owner may miss password resets, quota warnings, and suspension notices.

Country

The contact's country. Used for:

  • Localization (language, currency, date formats)
  • Legal and compliance records (e.g., GDPR, tax)
  • Abuse reporting and jurisdiction
> Tip: Choose the country where the account owner is legally resident, not necessarily where the server is located.

Contact Information vs. Basic GoAdmio Setup

These two pages hold different contact details:

| Page | Who it's for | Used for |
|---|---|---|
| Contact Information (this page) | The hosting account owner | Account notifications, support, billing |
| Basic GoAdmio Setup | The server administrator | System alerts, cron output, admin password resets |

> Note: If you are the server administrator and also own hosting accounts, keep both up to date. They serve different purposes and are sent different notifications.


Related Pages

Troubleshooting

| Problem | Likely cause | Solution |
|---|---|---|
| Account owner not receiving notifications | Contact email is stale or filtered | Update the email address here; check spam filters |
| SMS alerts not delivered | Mobile number missing or invalid format | Use international format (+20100000000) |
| Cannot save contact information | Field validation error | Ensure all required fields are filled and the email is valid |
| Notifications going to the wrong person | Contact details belong to a previous owner | Update after ownership change; see Change Owner |
| Country dropdown missing the right option | Country list out of date | Update GoAdmio; see Upgrade to Latest Version |
| Contact details not visible to customer | Feature disabled for the account | Check package permissions in Add/Modify Packages |


Last updated: 2026-11-08

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